HOW TO DELETE OUTLOOK ACCOUNT BUT KEEP MICROSOFT ACCOUNT LICENSE
Or, you can delete the license so you don't pay for it until you hire another person. When you remove a license, you can assign it to someone else. Step 6 - Remove and delete the Microsoft 365 license from a former employee If you restore the user's account, the OneDrive and Outlook content will remain accessible to you even after 30 days. During that 30 days, however, you can restore the user's account, and gain access to their content. After you delete an employee's account, the content in their OneDrive and Outlook is retained for 30 days. If you only remove a user's license but don't delete the account, the content in the user's OneDrive will remain accessible to you even after 30 days.īefore you delete the account, you should give access of their OneDrive and Outlook to another user. Step 5 - Give another employee access to OneDrive and Outlook data If you have customers or partners still sending email to the former employee's address, this gets them to the person taking over the work. This lets you keep the former employee's email address active. Step 4 - Forward a former employee's email to another employee or convert to a shared mailbox Removes your business data from the phone or tablet. Step 3 - Wipe and block a former employee's mobile device This is useful for the person who is going to take over the employee's work, or if there is litigation. Step 2 - Save the contents of a former employee's mailbox
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This blocks your former employee from logging in to Microsoft 365 and prevents the person from accessing Microsoft 365 services. Step 1 - Prevent a former employee from logging in and block access to Microsoft 365 services For a list of regional phone numbers, see Global Customer Service phone numbers.Although we've numbered the steps in this solution and you don't have to complete the solution using the exact order, we do recommend doing the steps this way. You may be able to get the registered agents address from Microsoft support. To find the registered agent for your state or country, check with the government in your area. Microsoft will only respond to non-criminal subpoenas and court orders served on Microsoft’s registered agent in the requesting party’s state or region. Microsoft must be formally served with a valid subpoena or court order before considering a request to release a deceased or incapacitated user’s information contained in an email account. Microsoft will not respond to faxed or mailed requests. If you need to access the account and don't have the password, you will need to contact Microsoft. If there is a subscription on the account, it will cease if the payment does not go through because the bank account or credit card is closed. If you need to close it and don't know the password, it will automatically close after 2 years of no access. The short version: If you want to close the account and know the deceased person's password, you can close the account yourself. Microsoft's policy and instructions are at Accessing, OneDrive and other Microsoft services when someone has died. You need to go straight to the source: Microsoft. It's no longer valid and following the advice on these sites will only try your patience at a time when you don't need more stress. Unfortunately, that information is very old and outdated. The instructions include contact information that is not longer in user and instructions to send copies of the death certificate by email or fax.
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There are a number of articles on the web with instructions on what you need to do to access a deceased family member's Microsoft account.